My device does not start
Possible causes :
- ambient temperature above or below the operating range of the device
- poor electrical power supply or poor connection.
- poor communication between the air conditioner and the remote control (if fitted)
- fault with the selector switch or electronic circuit
Solutions
Check the ambient temperature. Below approx. 16°C, devices do not start in cooling mode. Above approx. 30°C, devices do not start in heating mode. The maximum ambient operating temperature is between 43°C and 52°C depending on the device.
Check the electrical power supply and all connections. If the problem is not resolved, replace the mode selector switch on manually-operated devices. For electronically-operated devices, check that the remote control is working and replace the batteries. If the problem persists, perhaps the electronic circuit will have to be replaced; contact your reseller.
My device does not produce any cool air (all the components of the air conditioner are in operating order)
Possible causes :
- internal ambient temperature below the operating range of the device
- external ambient temperature too high
- selector switch or remote control set to the wrong mode
- set temperature too high
- faulty thermostat
- lack of coolant
Solutions
Check the internal ambient temperature. Below approx. 16°C devices do not start in cooling mode. The maximum external ambient operating temperature is between 43°C and 52°C depending on the device.
Check that the device is actually in cooling mode. Check that the set point temperature is clearly below the internal ambient temperature.
For manual devices, check the thermostat by turning the button. The thermostat must produce an audible "click" at around the internal ambient temperature.
If the problem persists, there may be a lack of coolant; contact your reseller or an air conditioner serviceman if the guarantee of the air conditioner has expired. They will look for any leakage and refill the gas.
My device does not produce any heat - electrical resistance devices (all the components of the air conditioner are in operating order)
N.B: THE ELECTRICAL RESISTANCE IS NOT A HEATING UNIT. ACCORDING TO THE EXTERNAL TEMPERATURE, DO NOT EXPECT ANYTHNG OTHER THAN A MOVEMENT OF SLIGHTLY WARM OR LUKEWARM AIR.
Possible causes :
- poor connection
- ambient temperature above the operating range of the device
- selector switch or remote control set to the wrong mode
- set point temperature too low
- faulty resistance
- faulty thermostat
Solutions
Check the internal ambient temperature. Above approx. 30°C, the electrical resistance does not start.
Check that the device is actually in heating mode. Check that the set point temperature is clearly above the internal ambient temperature.
Check the electrical resistance connection.
My device does not produce any heat - heat pumps (all the components of the air conditioner are in operating order)
Possible causes :
- internal ambient temperature below the operating range of the device
- external ambient temperature too high
- selector switch or remote control set to the wrong mode
- set temperature too high
- faulty thermostat
- lack of coolant
Solutions
Check the internal ambient temperature. Above approx. 30°C, the devices do not start in heating mode. The minimum external ambient operating temperature is between -5°C and 5°C depending on the device.
Check that the device is actually in heating mode. Check that the set point temperature is clearly above the internal ambient temperature.
For manual devices, check the thermostat by turning the button. The thermostat must produce an audible "click" at around the internal ambient temperature.
If the problem persists, there may be a lack of coolant; contact your reseller or an air conditioner serviceman if the guarantee of the air conditioner has expired. They will look for any leakage and refill the gas.
My device ices over
This fault mainly relates to manually-operated devices. Electronically-operated devices are fitted with anti-icing probes. Icing is a problem related to the use of the air conditioner and is unrelated to any mechanical hitches.
Possible causes :
- blocked filters
- blocked air duct
- condenser and/or evaporator clogged up
- ventilators shut
- set point too low
Solutions
Check and clean the filters.
Check that the air duct is correctly in place and unobstructed.
Check that the condenser is not clogged up. Clean as necessary.
Check that the evaporator is not clogged up. Clean as necessary.
Open all ventilators
If the problem persists, increase the set point temperature
